Here is the list of contact numbers that you can use to reach EMS Philippines office.
EMS Philippines Local Numbers
☎ 02 – 854 – 5148
☎ 02 – 854 – 5257
☎ 02 – 854 – 4621
☎ 02 – 854 – 3580
Based on my personal experience including the previous comments in this post, it’s really difficult to get in touch with EMS. I advise you call them in the morning, preferably 9 AM to avoid long wait and busy line. Also, try to contact the last two phone numbers in the list. I usually contact EMS using those numbers. Sometimes, it takes more than 10 redial or so before I can get through their line.
Bear in mind that EMS doesn’t have contact center. Those are just regular phone numbers that you can call to inquire or complain.
Other Contact Details
Alternatively, you can contact EMS Philippines through the following ways:
02 – 854 – 4621
If you’re having trouble calling EMS, you can send an inquiry through email instead.
Bear in mind that EMS monitors these email addresses from time-to-time.
Mondays to Fridays, 9:00 AM until 5:00 PM
Central Mail Exchange Center, Philippine Postal Corporation, Domestic Road, 1300 Pasay City Metro Manila, Philippines
See map below for your reference.
You can drop-by to CMEC Pasay to pick-up your package with or without notice if your EMS package was held in customs.
Usually, EMS sends a notice through mail if they require the consignee to pick-up his package.
If you are located outside Metro Manila, I advise you call EMS or email them if you want to make a follow-up regarding your pending package.
EMS Philippines Shipping Rates
Track EMS Package in The Philippines
Customs Duty and Tax Computation in The Philippines
EMS Tracking Status: Unsuccessful Delivery Addressee advised to pick up the item