Xend is one of the logistics providers or moving companies here in the Philippines. They specialize in both domestic and international shipping. Though it’s not as big as the pioneer courier companies, Xend is a trusted partner company of eBay Philippines, MyAyala.com and any other entities.
When I started selling in eBay, Xend was my first tried and tested shipping partner. What I love the most is their free pick up service. It’s very convenient since all I need to do is to sit in front of my computer, create waybill, print it out and put a label on my items that need to be shipped. Currently, their pick up service is limited only in Greater Manila Area (GMA) – Metro Manila and some areas in Rizal.
Their free pick up service never failed based on my experience. As long as I schedule a pick-up before 2PM, the rider will really come even late at night. The latest time ever that a rider came to my place was 10PM. That was after the Holy Week which was quite understandable.
Also, I never experienced lost parcels. I read a lot of shared bad experiences from other people about Xend and good thing I haven’t had one so far. Every time I ship items, I see to it that all of the items were wrapped and labeled accordingly. For example, since I always ship CDs, I always bubble wrap it and then put it inside an HDPE parcel bag. I don’t seal it until the rider checks the contents. Like a traditional letter envelope, I always put Ship From and Ship To labels in both parcel bag and bubble wrapped items. The Waybill number is always included in the Ship To tag because most of the time the rider don’t have much time to put my items inside a shipping pouch or put a mark on it. Sometimes, I combine poster tube together with the CD album. I also put visible labels outside the tube so they will know that both items come together. It’s a good practice to ensure that the rider always marks items with waybill number before he leaves so those won’t get lost once they segregate all collected items in their main office.
When it comes to shipping fees, Xend will surely give you extra savings. It’s very cheap and affordable. I always ship items for PHP79.00 within Metro Manila and then I pay PHP89.00 for shipping in province. If I ship CDs and poster tubes together, it just costs me PHP105.00 if within Metro Manila and PHP200.00 for provincial addresses.
Lastly, when it comes to shipping time frame, it will only take a day or two if you’re going to ship items within Metro Manila. If it’s a provincial address, it will take 3-5 business days and LBC will be handling it on behalf of Xend. So you’ll get two tracking numbers for shipping in province, one from Xend and another one from LBC. The tracking number from LBC is the most important. It will give you the exact details of the shipping progress online until the buyer receives the parcel. Based on my experience, tracking updates are always delayed in Xend’s website so if you need real time updates about your shipments, better call their hotline at 806-9363 or chat with their customer service at http://xend.com.ph/ from Mondays to Fridays.