Order processing and delivery from the United States to the Philippines via UPS Worldwide Saver® service [AmazonGlobal Expedited Shipping 5-10 business days] took seven days [April 5, 2016 to April 11, 2016] in total.
Final delivery was fulfilled by a local courier [Air21]. I haven’t confirmed though if they are one of the designated carriers of Amazon.
I did not pay any extra fee. I just signed to receive the box.
I didn’t have any problem with the item, so I gained confidence to buy electronic gadgets and items in Amazon in the future.
The only thing that made me curious for weeks after receiving the item is the Import Fees Deposit. I’m curious If I will receive a refund or not.
When the box was delivered, there was no attached paper about customs clearance, so I do not have a reference. Also, the courier did not give some sort of paper or document.
The questions now is: Is the paid Import Fees Deposit just enough?
A month has passed and I did not hope to receive a refund. I was surprised then when one day, May 28, 2016, I received an email from Amazon about a refund.
AMAZON REFUNDS EXCESS IN AN IMPORT FEES DEPOSIT
I only received a small credit [$2.95 = PHP125.16], but I was still thankful that I received an email from the company and I now knew how the AmazonGlobal program works.
It was mentioned in the email that crediting of a refund takes three to five days if a credit card was used to pay the order, or seven to ten days if a bank account.
It only took three days to have my refund posted to my account.
Import Fees Deposit is an estimate of the customs tax fees and import duties that will be assessed in the destination country.
Remember, imported goods are subject to tax and duty. There are exemptions, but it varies per country.
If there is an excess in the paid import fees deposit, Amazon will refund it. If there’s a deficit, they will not charge the difference.
Amazon processes refund within 60 days from shipment date.
* Refers to AmazonGlobal items only. There are items that marketplace sellers are selling which are not covered by the AmazonGlobal program. See example here of an order without an Import Fees Deposit. In this case, an order will be shipped by a seller directly to the shipping address without going through an Amazon warehouse and it is the receiver’s responsibility to coordinate and to pay customs fees and import duties unless the seller stated otherwise that they will take care of customs clearance.
“AmazonGlobal Export Countries” Amazon.com Help. Retrieved on June 11, 2016 from www.amazon.com/gp/help/customer/display.html?nodeId=201074230
“About Import Fees Deposit” Amazon.com Help. Retrieved on June 11, 2016 from www.amazon.com/gp/help/customer/display.html?nodeId=201117970
“Terms & Conditions” Amazon.com Help. Retrieved on June 11, 2016 from www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=14309551
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Please take note that this post has been created based on my personal experience and to serve as a reference. Policy and procedure might change without prior notice.