It’s easy to call MERALCO using cellphone.
Just enter 16211, then press the dial button. The number format is the same if you contact them using a landline phone. No prefix or whatever.
The number should work on any cell phone.
You can call Meralco on any local network. However, please note that regular rates apply.
For example, Smart charges the standard rate of seven pesos and fifty cents per minute currently. So, make sure you have enough load. Say, you need assistance on a not-so-simple billing concern.
For other networks like Globe, please check their website for the updated rates.
Note that 16211 is dedicated for residential customer inquires. If you need assistance on your business account, please dial 16210. No prefix or whatever.
Both hotlines operates twenty four/seven.
Based on experience, it seems that Meralco has sufficient frontliners. For the past two instances that I called them up, there was no queue. They answered both calls immediately. If my memory serves me right, I called them in the afternoon. Some companies struggle with the volume of calls during business hours, but Meralco doesn’t.
Note that I haven’t tried calling them up these days. The Luzon-wide quarantine may have affected their call center operations. So again, make sure that you have enough load to contact them.
If your concern is not urgent, there are other channels to get in touch with them. For example, you can email them at customercare at meralco dat com dat ph. I typed it in that way to hide it from spambot. 🤣
Lastly, Meralco has an online knowledge-base. Alternately, they have social accounts where you can connect with them. Say, Messenger.
So, that’s how to call Meralco hotline using cellphone.
If you have any questions or suggestions, please comment down below. I’ll get back to you as soon as I can.