Is the delivery of your EMS package delayed? Would you like to follow it up?
Here is a list of contact numbers that you can use to reach PhlPost or the peeps handling EMS shipments at Central Mail Exchange Center (CMEC) in Pasay City, Manila:
If you are using a smartphone, just copy the number then paste it into your dialer 📞. Mobile calls are subject to regular rates unless you are subscribed to a promo. It is best to contact PhlPost through landline.
Please note that PhlPost does not have a contact center. The phone numbers above are prolly regular landline numbers that you can call to inquire, complain?, or whatever.
Based on my experience, it is difficult to get someone from the other line. Sometimes, it just rings until the line is cut off. :( It is best to call in the morning, preferably 9am.
PhlPost is open from Mondays to Fridays, 9am to 5pm (subject to change especially on holidays).
Possible to Email Them?
Definitely an alternative option!
That is how I contact them nowadays and I usually get a reply within two business days, though there was an instance that they completely ignored my email, or worst, junked it. Perhaps, it depends on the person answering the email. ;)
My last email to them was a formal request to send back the package to South Korea or donate it to a charity after they or customs held it for like two months. They did not get back to me after that. Sad.
You can send them a message at firstname.lastname@example.org.
Tracking an EMS Package
If you have a tracking number (usually starts and ends with two letters), you can check the delivery status either on the online tracking tool from the originating country or on the PhlPost website. For example, if your package was shipped from South Korea, you can track it through the Korea Post website. If from Japan, you can track it through Japan Post website.
I’m not confident with PhlPost’s tracker or website due to frequent downtimes and delayed updates. That’s why I recommend the tracker from the originating country.
Three Common Delivery Statuses
- Arrival at inward office of exchange: The package is in the Philippines, probably at Central Mail Exchange Center (CMEC) in Manila or whatever. It will undergo customs examination before it is released and forwarded to a local post office.
- Customs Clearance: Uh oh! The package needs to be examined for possible taxes and duties (50/50). This causes dilemma or frustration to some. You have to wait a week, or worst, months for this process to be completed. If you are residing in Manila, you can go to CMEC with or without an invitation or notice in the mail to claim your package. Just bring two valid IDs and funds?. An authorized representative is OK, but an authorization letter is required.
- Departure at inward office of exchange: Yey! The package is released or will be forwarded to the local post office who will fulfill the door-to-door delivery, though it’s up to them. So, it is possible that they will contact you to pick it up. There is a delivery or whatever fee per package. Not just sure with the exact amount. If there’s a tax to pay, you’ll be notified.
Here’s their address:
- Central Mail Exchange Center, Philippine Postal Corporation, Domestic Road, 1300 Pasay City Metro Manila, Philippines
Use Waze or Google Maps to check the location or distance from your place.
I’m not sure if this is indeed true, but I was informed last February by PhlPost that recipients from Manila or Mega Manila are required to pick up their held packages from CMEC (those stuck in customs). The first question that popped up in my brain was “Do people from southern islands fly to Manila just to get their packages?” Hmmmm.
If you don’t know: EMS, an abbreviation for Express Mail Service, is a type or a brand of delivery service. It is not a private company like FedEx, DHL, or UPS. Packages sent through EMS, locally or internationally, is managed by PhlPost.
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P.S. Should you need assistance, feel free to email me here. Make sure that your email address is valid if you want to hear from me. If you want, you can also inquire through the comments section below. You may also read the inquiries from other readers.