How to Request a Refund from Cebu Pacific

CebPac will send you a notification through email or whatever if they changed your flight schedule. If they moved it by an hour or so, they will provide options including refunding your payment or converting it to a travel fund.

If you don’t have a GetGo account, you may call Cebu Pacific for assistance.

You can also request a refund with any of the following reasons:

– Expectant mother (unfit to fly)

– Illness or death of a guest or an immediate family 😭

– Double payment or booking

– Refund of government taxes like terminal fee for unused flights

Please note that CebPac may ask you to submit supporting document(s).

‘Pag nag-request ka ng refund online, Cebu Pacific will most likely follow up with you through email.

You can request an individual refund. Say, ikaw lang ang makakalipad.

To request a refund, just pull up the booking from your account until you see these options:

Please note that it takes time to hear from Cebu Pacific.

If you can request a refund as soon as you can, the better.

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