Clearance Event: What does this tracking status mean? [DHL]

This is the last of my series of posts about a few DHL tracking statuses. In this blog post, I am going to share some information regarding “Clearance Event”.

If you are waiting for a package from DHL and you get the same tracking status online, read on.

What is Clearance Event?

Clearance Event - DHL

For most shipments, it means that the customs of the destination country put them on hold for clearance. It can be that they need:

  • to double check the contents
  • further assess them for tax purposes
  • check if documents are needed for clearance
  • etc.

As for the clearance “time frame”, it depends on customs.

It would be nice if they just need a few hours to clear your package(s). Some take a couple of days depending on various situations. For example, they may require you to get a clearance, a document, first from another government agency that regulates the imported goods. Another example is, they may require you to submit documents to prove the value of the item(s), etc.

Similar Tracking Statuses

When you check the status of your DHL package online and see “Processed for clearance…”, “Shipment on hold”, or “Customs status updated” after its arrival in the destination country, you may allow a few hours until DHL updates it to “Clearance processing complete”. If no progress, say it has been 24 hours, you may call customer service to check if there is something you must do.

Just to share, DHL may notify a consignee through email if there’s a tax that needs to be paid, if they need documents, etc. Therefore, if you encounter any tracking status related to customs activities, you may check your email for updates.

Note that DHL tags a package as abandoned if not cleared within a given time frame. For example, within a month after the package’s arrival in the destination country.

Hope this information helps. If you have any questions, post it in the comment section below.

P.S. Customs has the rights to open a package to check its contents. If they opened your package, DHL may reseal it with a tape labeled with “Opened and resealed for customs purposes” (something like that).


Shipment held – Available upon receipt of payment: What does it mean?

Previously, I published a post regarding the DHL tracking status, “Forwarded for delivery“. And today, I’m going to tackle another status which is “Shipment held – Available upon receipt of payment“. Read on if you have a package with the same status!

A month ago, I placed an order on an online shopping website in South Korea. The box weighed around 25 kilograms and the total order value amounted to almost $1,000. As usual, I chose to have it shipped via DHL.

I knew for sure that customs will put the package on hold and that they will tax it.

The clearance was not smooth though because most of the items I purchased are regulated by a particular government agency. As a matter of fact, I had to get an import permit or clearance before they let go of the package. As a result, it took almost a month to deliver it.

I sent to DHL the permit as soon as I received it, then they immediately processed the release of my package.

On the day that I expected to receive it, it was when the tracking status updated to Shipment held – available upon receipt of payment.

shipment held - available upon receipt of payment

I thought I just need to wait for their courier to arrive and to receive my payment. One of their representatives told me via email. But nope! my anxiety led me to calling them. I had to clarify what will happen next.

What is Shipment Held – Available upon Receipt of Payment?

They confirmed that there’s a tax that I need to pay (around 10% of the total order value) and that I will receive an instruction through email which no one told me about. They clarified though that I can either pay online or with cash on delivery.

I chose the latter. However, since I called during lunchtime, they said that they may not be able to schedule the delivery within the day. So, they rescheduled it the following day.

Their courier did arrive that day and collected the tax payment in cash. They then gave me receipts as proof of payment. Digitally signed on their app to confirm receipt of the package, and that’s it!

So, if you have a package with the same tracking status, you may get in touch with them to confirm whether you will pay tax, or simply ask them of the next process.

Note that the tracking status may have different interpretation depending on the country you are in. So, your best bet is to get in touch with them and confirm.

If you need to pay tax, they can provide you the information you need such as the total amount, etc.

Hope this helps. If you have any questions, feel free to post it on the comment section below.


Forwarded for Delivery: What does it mean? [DHL]

In this post, I will share information regarding the DHL shipment status mentioned on the title, “Forwarded for delivery”.

As much as possible, I choose DHL when purchasing stuff online. Normally, I’ll see the shipment status, “With delivery courier” after customs cleared my package or after DHL moved it from their main warehouse to their delivery hub.

Two of my recent packages did not reflect such status though. Instead, DHL updated the tracking information with “Forwarded for delivery”.

forwarded for delivery DHL

To know what will happen next, I called them up. They then confirmed that the update literally means that they forwarded my package for delivery. The catch was their in-house courier will not deliver it to me. Instead, they tasked a third-party shipping company.

They assured me that the delivery is within the day. Note that they updated the status of the two packages at noon. Therefore, the third-party courier has a few hours left to complete the delivery.

They failed to deliver one box. Instead, they delivered it on the following day, though the tracking information said that they delivered it on the promised date.

I found out that the third-party company that they tasked to deliver my packages is Ninjavan. They did not provide a separate tracking number for checking the status of the delivery. So, all I had to do was to wait for the courier to arrive. So far, no missing boxes!

Per my experience, they only forwarded most of my packages that are zero-tax. They then delivered the rest that were taxed by customs and needed to be paid in cash.

As per them, there is no guarantee that their in-house couriers will deliver my packages moving forward. They said that it depends on the people working on their delivery hub whether to forward my boxes to a third-party again.

“Forwarded for delivery” just started showing up on my package’s shipment history last month, November.

That’s it! If you have a package with the same tracking status, DHL may have forwarded it to another courier for delivery. To confirm, you may contact them directly.

Questions? Let me know in the comment section below.