How-To Guides

PLDT chat support through Messenger

Do you need assistance with your PLDT Home account? Billing issues? Repair? If yes, I’ll share here how to contact PLDT chat support via Messenger.

Alternately, you can phone them at 171 using your PLDT landline or a Smart SIM for free.

What are the requirements to get in touch with a PLDT chat support agent?

You need a PLDT Home account number and its associated landline number. Also, you’ll need a Messenger account and the mobile app.

How to contact PLDT chat support?

Time needed: 1 minute.

This is how to contact them via Messenger:

  1. Type “PLDT Home” in your Messenger’s search bar.

    Select the same option in the screenshot. That is PLDT’s chat bot. However, you can chat with their agent.

    1. PLDT Home chat support

  2. Type “Agent” then press enter.

    This tells the system that you are requesting a chat.

    2. Type “Agent” then press enter

  3. If you get the same automatic response in the screenshot below, find the “Ask us a question” option, then tap it.

    3. Find the “Ask us a Question” option then press it

  4. Enter “Agent” again, then tap Proceed.

    4. Type “Agent” again then enter! Tap “Proceed” button afterward - PLDT chat support

  5. Enter the ten digit PLDT Home account number.

    If you entered an incorrect account number, the system will give you an option to enter it again.

    5. Type the PLDT Home account number you need help with then enter

  6. Enter the landline number associated with the PLDT Home account number. You should include the area code. For example, 0288881234.

    Again, make sure that the number is accurate.

    6. Type the assigned phone number next then tap “Proceed”

  7. Once the system validated the information, tap Proceed to connect to a PLDT chat support agent.

    Like this:

    7. After validation, wait for the system to connect you to a PLDT chat support agent

Based on my experience, the system usually connects me with an agent within a minute. However, this may not be the case all the time.

That’s it! Chat with them in Messenger!


Paying a PLDT Bill with Credit Card

Is this possible? YES, it is!

Paying a PLDT bill using a credit card can be accomplished at home and it’s through internet.

There’s no uniform or specific website link to access since it varies depending on an account number. There’s a format, but I won’t rather give that since it’s subject to change anytime.

Actually, the payment portal can be accessed through the link provided in a printed bill. How?

Just scan the QR code which is in a bill’s first page with a smartphone’s, phablet’s, or tablet’s camera, then it should decipher the link embedded in it which is of the Pay Express Online portal. Note, for some devices, a third-party QR code scanner app may be required.

An internet connection is a must to make a payment online. Just scanning the code without visiting or opening the decoded link with a web browser won’t work.

The first page of the Pay Express online will show the total outstanding balance of an account which can be paid in full or partial.

The minimum payment required is 200 pesos. The total payment can be edited anytime at the space provided.

Tip: Not paying the full outstanding bill after the due date may lead to service interruption. PLDT is strict with arrears.

Pay with a debit or credit card
Debit/ATM card option

Debit cards are also accepted as long as it is a VISA or MasterCard. No AmEx or UnionPay option as of writing.

PesoPay payment gateway

The third-party that processes the payment is PesoPay which I think also processes payment on Jollibee’s ordering site.

I didn’t hesitate to process my payment the first time through them because the site connection is secure starting from Pay Express Online.

The payment flow is same with other merchants. Just need to enter the card details, then submit it for processing.

BPI MasterCard SecureCode

The good news is PesoPay supports 3D Secure like MasterCard SecureCode where a unique PIN or password will be sent to the cardholder and should be entered manually to proceed with a transaction.

Another good news? ❤😂

Payment confirmation is real-time. I always get an SMS confirmation and the payment is usually posted the next day.

I shared in this post that PLDT posts payments even on a Saturday. Haven’t tried paying yet on a Friday, but it could be possible as well with CC payments.


Accessing iGateway ADSL Modem

Need to access an iGateway ADSL modem from PLDT and tweak some settings? It’s easy!

Signing Into iGateWay ADSL Modem

First, the device to use should be connected to the modem via LAN [Ethernet cable] or WiFi connection. This is a must. Also, make sure it has a working web browser.

Any device such as smartphone, tablet, laptop, or a desktop PC can be used to access the modem settings.

To start, type in on the browser’s address bar, then press enter or whatever corresponding button is present on the device. After that, a page same below will appear.

PLDT iGateway ADSL GAN9.ET263-4 Login Page
iGateway ADSL Modem Web User Interface – The default and only available language is English.

To sign in, either use adminpldt or admin as the username. Use the drop-down menu to switch between the two.

Which one should I use? I’d rather not recommend because I’m not a tech savvy. I haven’t tried tweaking any settings on my current modem, though I did a few on my old Prolink H5004N. It was the reason it was busted lately, so I’m kinda afraid of messing up with technology and to pay again for a replacement. lol. One thing I noticed was there are extra features or tabs under adminpldt [correct me if I’m wrong].

Now, how about the password? Last but not the least, use 1234567890 as the password for adminpldt, while 1234 for admin. Easy, right?

To finish, just click on the Login button and presto!

PLDT iGateway ADSL GAN9.ET263-4 Home Page
This is the homepage of iGateway ADSL Modem under adminpldt.

Note: The model discussed in this post is GAN9.ET263-4.

Please take note that this post has been created based on my personal experience and to serve as a reference. Policy and procedure might change without prior notice.

For questions, suggestions, and comments, use the comment form below or send me an email by filling out the form at the right sidebar. Feel free to inform me of updates about the topic.