I was in talks with PLDT in regard to my plan upgrade since 2017. I tried emailing, calling and contacting them via social media to no avail. I got to the point that I just want to dump them.
My last attempt to request for an upgrade was last March 22, 2019.
I called customer service (171), and the guy who assisted me was able to create a service request surprisingly. He told me that the upgrade will take effect within 24 to 48 hours and that I just need to speed-test my connection from time-to-time. Before I hang up, he quoted “most probably within the day“.
Now, here’s the the bigger surprise. I got in my room after the call, and immediately checked the speed of my connection. Here’s the result:
Holy water! It was upgraded that fast! I ran another test:
It’s real. No waiting! No escalations! From 5mbps (Plan 1299), the speed was tripled right away (Plan 1699).
P.S. Upgrading will renew your contract with PLDT.