How-To Guides

Western Union: How to Claim an International Remittance in USSC

In this guide, you will learn how to claim a remittance sent via Western Union abroad, for example United States, in any USSC service store nationwide.

Are you going to claim a remittance from overseas in Western Union? In this guide, I will share with you how to do it.

Take note, there are lots of Western Union agents scattered across the country, but in this post, I am going to introduce just one which is USSC. FYI, I’m not an employee of that company. I’m just claiming remittances most of the time through them.

Before I discuss the procedure step-by-step, I’m going to explain first the requirements. Read on.

What to Bring

1. Yourself [Personal appearance] – If you are the receiver,  or whose name appears on the sender’s form, you should be the one to encash the remittance. If you are wondering if you can send a proxy, the answer is nope.

2. A valid ID – This is a hot topic in most of the guides I have posted on this blog, and as much as possible, I want to be clear on this subject.

Please refer to this list of accepted IDs by USSC. Take note, I’m not referring to all WU agents. Just USSC.

  • Philippine or a foreign passport
  • Unified Multi-Purpose ID [UMID for short]
  • Driver’s License
  • SSS ID – the previous SSS ID before UMID. I think it is blue.
  • Senior Citizen Card
  • GSIS eCard Plus
  • Employee ID [government or private company] – preferably digitized.
  • Voter’s ID
  • Postal ID
  • NBI Clearance [not yet expired]
  • Student ID [for customers below 18]
  • Seaman’s Book
  • OFW Card issued by OWWA, POEA, or DOLE
  • Professional or PRC ID
  • IBP [Integrated Bar of the Philippines] card
  • PhilHealth ID card
  • TIN [Tax Identification Number] card issued by Bureau of Internal Revenue
  • DSWD Certification
  • Police Clearance
  • Alien Certificate of Registration
  • Firearm License

USSC reserves the right to ask for additional proof of identification. If you are in doubt of your ID’s validity, much better to bring two. No photocopy.

3. Remittance Information

The important details to take note of when claiming a remittance are the Money Transfer Control Number [MTCN], sender’s complete name, originating country, and the remittance amount [in Philippine Peso or other foreign currency like US dollars]. They must be written on the form accurately.

There are some USSC branches, like in Robinsons’ Galleria, that are particular when it comes to a remittance info. Before, a teller in that branch surprised me by asking the complete company name who sent money to me abroad. I only provided the general name excluding the Ltd. which I often do in other branches. For Pete’s sake, he really asked for that missing info. I held my breath as he almost returned the form to me because I am not blurting out the correct word. I thought the transaction will be declined. The good thing is the question turned into a funny guessing game and I was able to mention the magic word. Now that you are aware that this kind of thing happens, always remember to take note of the sender’s complete name, or better request a scanned or photographed copy of the form that he/she or the company’s representative filled out if possible.

Save a copy of the remittance info on your smartphone or a small piece of paper.

17 replies on “Western Union: How to Claim an International Remittance in USSC”

Good day
Hoping all is well.
Gusto ko lang po malaman kung pwede ko ba maclaim dito sa uae yung sa akap?? Nag email po kase sakin ang dole akap na pwede ko na sya maclaim. Problema po andto na ako sa uae pwede po ba un??

I tried to use philhealth before since that’s my only I. D, and they said philhealth is for domestic service only.. Basically they required a primary I. D Like postal, umid, passport….Just earlier I claimed 150 box.. Fast transaction.. Thank you western union ❤️❤️Good Job

Sir/maam I just want to know if philhealth I’d can get the money from Western Union ussc worth 5,000 pesos?

Can you please send me a list of western union brances here in Manila,Philippines where i could take/widraw my money in dollars.I advise my friend to send it to me in dollars because i’ll be needing dollars here, but some of the Western union don’t allow to take money in dollars.there are only some branches where to get the money in dollars.Please help me

I have a boyfriend from Australia. He will send money through Western Union, then he said I need to get a Western Union account. Because he said, based on Australian law, the receiver need to get W.U Account, so how do I get W.U Account?

In those list of acceptable IDs for claiming cash remittances, only the NBI clearance has been specifically noted as NOT EXPIRED.

My gov’t IDs are expired. Driver’s license expired on the 18th of Dec, 2016. Yes, I have records in WU for claiming from both domestic and UK in particular. I need to claim remittance from UK.

Is it legit that all USSC branches will accept company ID? If in doubt though, will they accept combination of TIN ID or PAGIBIG loyalty card together with your company ID?

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